FAQs

Account creation is secure and straightforward. Simply register using your email, verify your account through a confirmation email, and follow the guided onboarding steps to set up your personalized health profile.

Our platform is optimized for modern mobile technology. Currently, Healthpi.ai runs on iOS devices (iOS 14.0 or later) and Android devices (Android 10.0 or later). A desktop web application is in development to further expand accessibility.

Seamless integration is key to our platform. You can connect lab results, wearable devices, or manually enter health data during the onboarding process. Detailed instructions ensure that your data sources are easily linked and synchronized.

Yes, your Healthpi.ai account seamlessly synchronizes across all your devices. Simply download the app on each device and sign in using your credentials. All your health data, settings, and preferences will automatically sync, ensuring you have consistent access to your information regardless of which device you're using.

Healthpi.ai supports tracking of over 500 biomarkers across major health categories including metabolic, cardiovascular, hormonal, nutritional, inflammatory, and genetic markers. Our comprehensive coverage continues to expand as new scientific research emerges. Each biomarker includes detailed explanations of what it measures and how to interpret your results.

Importing lab results is simple and flexible. You can:

• Connect directly to major lab providers (LabCorp, Quest Diagnostics) through the Integrations section
• Upload PDF lab reports using the "Import" function in Biomarker Labs
• Manually enter values for specific biomarkers
• Take photos of printed lab results for automatic data extraction

Our system automatically organizes your imported data and highlights important values.

Our advanced AI, including the Atlas AI module, processes your unique biomarker profiles, lifestyle habits, supplement regimens, and medical history to deliver personalized insights. Utilizing a Retrieval-Augmented Generation (RAG) architecture, Atlas AI provides evidence-based, tailored recommendations that evolve with your data.

Absolutely. Healthpi.ai offers several ways to share health information with healthcare providers:

• Generate comprehensive PDF reports of your health data that can be emailed or printed
• Provide temporary, secure access to specific portions of your health dashboard
• Export structured data in formats compatible with medical systems
• Share specific biomarker trends and insights during appointments

All provider sharing includes detailed audit logs for security and transparency.

We implement multiple layers of protection for your sensitive health information:

• End-to-end encryption for all data in transit and at rest using AES-256 encryption
• Multi-factor authentication options for account access
• HIPAA and GDPR compliant infrastructure and policies
• Granular privacy controls for all sharing features
• Regular third-party security audits and penetration testing
• Automated monitoring systems to detect unusual access patterns

These measures represent the highest standards in healthcare data security.

No, absolutely not. Our business model is subscription-based, not data-based. We will never sell, rent, or trade your personal health information to third parties under any circumstances. This commitment is codified in our Terms of Service and Privacy Policy as a legally binding obligation. Your health data belongs exclusively to you.

Only you can see your health information by default. No one—not even Healthpi.ai staff—can access your personal health data without your explicit permission. You have complete control over sharing through:

• Explicit, purpose-specific consent for any data sharing
• Granular controls to select exactly what information is visible to each connection
• Time-limited sharing options that automatically expire
• Comprehensive audit logs showing who has accessed your information and when
• The ability to revoke access instantly at any time

Yes, you have complete control over your data. To delete your account, go to Settings > Privacy & Security > Delete Account. You'll have options to download your data before deletion and choose between immediate removal or a 30-day recovery period. After final deletion, all your personal data is permanently removed from our systems, including backups.

Sync issues can occur for several reasons:

• Verify all devices are running the latest app version
• Check your internet connection—sync requires stable connectivity
• Ensure you're signed in with the same account on all devices
• Try manually initiating a sync through Settings > Account > Sync Now
• Check if background app refresh is enabled in your device settings
• If problems persist, try signing out and back in on the affected device

Most sync issues resolve quickly after these steps. If problems continue, contact our support team with your synchronization logs (available in Settings > Support).

If you're experiencing login difficulties:

• Verify you're using the correct email address and password combination
• Check your internet connectivity
• Try resetting your password using the "Forgot Password" option
• Clear your app cache or reinstall the application if problems persist
• If you have enabled two-factor authentication, ensure you're entering the correct verification code

If you encounter issues with specific features:

• First, verify you're using the latest version of the app
• Check if the feature requires specific permissions or integrations
• Restart the application completely
• Visit our status page (status.healthpi.ai) to check for any system-wide issues
• Contact support with specific details of the issue, including screenshots if possible

Our development team continuously monitors for issues and releases regular updates to improve functionality and resolve bugs.